Have run out of patience with camera!

Model: ZE620KL
RAM: 1G
Firmware/APP Version: Latest
Frequency of Occurrence: Always
Rooted: No
APP Name: Camera

I've waited too long for Asus to solve the camera issues, I bought this phone on release day in the UK and having bought cheaper brands in the past such as Xiaomi etc I was expecting great things from a £350 phone that was hyping it's camera capabilities. Sadly blown out and over exposed shots requiring lots of work in Snapseed to make them usable is all I got for my money. My phone will be up for sale soon, my first and last ASUS and a support team that seem not do care about complaints. Huawei here I come!

Comments

  • Hi MidlifeCyclist

    Good day.
    May I know whether your firmware version is currently on WW-16.0615.1903.92?
    There are some conditions that will influence the amount of light entering the shutter,
    for example, the shooting angle or position, even the light of the scenario.
    I would suggest you to try to lock AWB/AE, and adjust the brightness bar.
    https://www.asuswebstorage.com/navigate/a/#/s/B4DB60E62F074D4EA40A6D79AA25D70AY

    Thank you. :)
  • LoL ..... shooting angle ... Good Joke :lol
  • lukterlukter Level 1
    Your answers are ridiculous. I will never buy an asus product again and it's a shame because the hardware is great but the camera software sucks.
  • lmoriubaldini posted on 2019/4/10 18:15
    Your answers are ridiculous. I will never buy an asus product again and it's a shame because the har ...

    Just use Google Camera. I think Asus will never update their poor camera app.
  • I'm still waiting for asus to improve their camera in low light environment, especially noise control. I'm also using google camera but its color production is not as accurate as the default camera app's
  • lukterlukter Level 1
    djinntheblack posted on 2019/4/11 09:38
    Just use Google Camera. I think Asus will never update their poor camera app.

    I already use the google camera but I don't understand why Asus can't update its app
  • lmoriubaldini posted on 2019/4/11 15:50
    I already use the google camera but I don't understand why Asus can't update its app

    They just don't care. This is my 3rd Zenfone. I used Zenfone 5 (1st gen), Zenfone 2 and now Zenfone 5. They always ruining some apps and never fix.
  • Hi All,

    I apologize for any unpleasant experience.
    For the overexposed on stock camera, if your camera is currently on the version 4.2.9.0.
    Could you please kindly show us more details as below, so that our tech team to further analysis.
    (1.) Which lens do you use? (front or back camera)
    (2.) In which scenario do you take this photo?
    (3.) What's camera mode do you use? (e.g. Auto mode)
    (4.) Please help me upload your original photo to a cloud and paste me your share link. (e.g. Google drive, Asus webstorage)

    We would appreciate your reply.
    Have a nice weekend.
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