Charging Problem

edited September 2020 in ZenFone 5 Series
My fast charging not working properly

Comments

  • Can u plz solve my problem of my phone charging (zenfone 5z) problem
  • My phone sms g charge problem Asus Zenfone 3s max
  • Hi All,

    Good day.
    Could you please kindly help me update the system to the latest WW-90.11.162.50 for a check?
    (settings> system > system update)

    If this problem still appears, please kindly let me know.
    Does this problem appear if using the stock adapter to charging?

    Thank you.
  • I had a same problem.

    The update WW-90.11.162.50 has fixed my mobile fast charging issues. Kept under monitoring..

    I have observed another issue like Home icons are hidden, need to restart the mobile to fix the issue temporarily.

    Please fix this also.

    Regards,
    Jagan
  • Hi JaganR,

    Thanks for your message.
    For the icons on the home screen are hidden, we've reported this problem to our tech team.

    Thanks and have a nice day.
  • JaganR posted on 2019/4/8 17:21
    I had a same problem.

    The update WW-90.11.162.50 has fixed my mobile fast charging issues. Kept un ...
    Hi JaganR

    Good day.
    I would suggest you can refer the below video for the short-term solution first.
    https://www.asuswebstorage.com/n ... 61BD60108550F369F1Y

    Thank you.
  • JaganR posted on 2019/4/8 17:21
    I had a same problem.

    The update WW-90.11.162.50 has fixed my mobile fast charging issues. Kept un ...

    Hi JaganR

    Good day.
    We've released Asus Launcher apk and update the Asus support page.
    Please kindly download the new Asus Launcher apk to fix this problem first.
    https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZS620KL/AsusLauncher_5.5.2.43_190410.apk

    Thank you.
This discussion has been closed.