Something weird about surrounding sound (Noise cancellation not working prope...

edited September 2020 in ZenFone 5 Series
Had anyone facing this problem also like me I don't know because of firmware upgrade or some of hardware had broke. Recently, some of my friends told me that why your surrounding sounding is so clear I heard everythings surrounding you. Did you turn off noise cancellating function or not because when I compare the sound got from my previous phone, Zenfone 3 laser and currently Zenfone 5 (2018), the sound that got from ZF 3 is much more quiet that got from ZF 5. Why?


  • Hi humphreyme,

    Good day.
    Is your firmware currently no the WW- v16.0615.1903.92?
    (settings> system > about phone> software information> build munber)

    If yes. Could you please kindly show me more details as below?
    (1.) Does it happen when using any specific app?
    (2.) Could you show me a comparative video for our reference?
    Please kindly upload the video to a cloud and paste your share link to me. (e.g. Google drive and Asus Webstorage)

    Thank you.
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