Hotspot connect but no interest (ZenFone 3/ze552kl)

NÉANÉA Level 1
Model: ZE552KL
RAM: 4GB
Firmware/App Version: .
Location: Canada
Frequency of Occurrence:
Rooted: No
App Name:
Description: My hotspot is not working, it shows it's connected to my laptop or my tablet but there's no internet. I have switched the SIM card to my old phone which is a Zenfone 2 and the hotspot works perfectly. I have even did a factory reset but it has not fix the issue.

can you please assist,
Thank you

Last edited by n_alcime on 2019/4/1 00:25

My hotspot is not working, it shows it's connected to my laptop or my tablet but there's no internet. I have switched the SIM card to my old phone which is a Zenfone 2 and the hotspot works perfectly. I have even did a factory reset but it has not fix the issue.

can you please assist,
Thank you

Comments

  • Hi n_alcime

    Thanks for your inquiry.
    Did the mobile data work fine when you encounter this problem? Please kindly try to use another different SIM carrier for a check.
    Does this problem happen in the safe mode? (how to enter the safe mode: https://www.asus.com/support/faq/1005163 )

    I would appreciate your reply and help,thank you:)
  • NÉANÉA Level 1
    Selena_ASUS posted on 2019/4/1 01:29
    Hi n_alcime

    Thanks for your inquiry.

    Hi Selena,

    Yes my data works perfectly, I have try a different
    sim card on my phone and there's still not internet when I connect to my hotspot. When I went on Safe Mode and tried to connect to my hotspot to my laptop I got the msg "unable to connect to this network "

    Thank you for your assistance.
  • n_alcime posted on 2019/4/3 02:42
    Hi Selena,

    Yes my data works perfectly, I have try a different

    Hi n_alcime

    Please help to confirm connections > Hotspot&Tethering
    > Allowed devices only
    > Portable Wi-Fi hotspot >Set up Wi-Fi hotspot > Advanced options >Select AP Band
    Also please using other devices to check if you can see the hotspot connection.

    Thank you:)
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