App close

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 4G
Firmware/APP Version: Na
Frequency of Occurrence: All
Rooted: No
APP Name: Ragnarok Mobile

Hello. I'm playing Ragnarok mobile with my girlfriend. on her G4 bike the game flows normally, but on my Zenfone 5 the game automatically closes the whole time. any tips on how to solve?

Comments

  • Last edited by Emilee_ASUS on 2019/4/1 16:56

    Hi douglas.mlopes89,

    Good day.
    May I know whether your firmware is currently on WW- v16.0615.1903.92?
    (settings> system > about phone > software information > build number)

    I would suggest you clear storage on Ragnarok Mobile and reinstall for a check.
    If this problem still appears, could you please kindly tell me more details as below?
    (1.) Ragnarok Mobile app version
    (2.) Is there any error message pop up screen? Is there any specific way to cause this problem to occur?
    Could you show me a screenshot or a short video about this matter?

    Thank you.
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