Can't access 100Gb of free Google drive storage

edited September 2020 in Others
Model: ZE552KL
Firmware/App Version: 8.0.0
Location: Canada
Frequency of Occurrence: 1
Rooted: No
App Name:
Description: This is a new phone and I never received the offer of free 100gb, I just can't see it anywhere. I checked and applied all available help from the forum, nothing works. Please help by sending a link. My husband has an identical device and he received the offer, but did not yet claim it.
Thank you,


  • Hi asia.iwanicki

    Before redeeming your free storage of 100 GB, please make sure:
    1. Connect your device to the internet and log in your Google account.
    2. Update your "Google Drive" to the latest version.
    Is there any error message pop on when you encounter this problem? If yes, please kindly show me your screenshot.
    If this problem still appears, please kindly provide me your serial number and E-mail address via PM.Thanks and have a nice day.
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