Good day
Can you help me confirm that phone is up to date? The latest version for ZB631KL is WW_15.2016.1902.192.
Are you talking about battery drains in standby mode or in use?
Please charge your phone to full before going to sleep, and leave it unused and unplugged overnight. Please capture 2 screenshots as below on the next morning before you use your phone and tell me how many percentage of power the phone has consumed overnight:
1. Battery : settings> Battery
2. History details: settings> Battery> please click the sheet
iamaronpaul posted on 2019/3/20 22:06
Same here overheating in the latest update..
Hi both
Sorry, we're afraid we may need information on your problem.
Could you describe more clearly?
When did you encounter overheating or drain battery problem?
Thank you!
I am experiencing a battery drain and extreme heat on my Zenfone Max Pro M1.The battery drained from 25% to empty in just under 20 minutes.I checked on the app Ampere and the usage is around 1700mA which normally it is around 300mA while in standby.The phone also keeps heating up even after i turned it off.When i plugged the charger in,it wont charge but instead it just heat up crazily.Im using the latest software which is WW-16.2017.2002.061.What is causing this problem?Is it the component other than the battery or the battery itself?
Same here overheating in the latest update.. in max pro m2. This update security level is april 2020. My max pro m2 is overheating. Please repair mobile bugs and new update send for max pro m2 mobile
Yes I've also started experiencing this issue. My mobile battery just won't charge up. I had to power it off and then it got charged up that to at very low speed. And when i left it as it is in the night, i touched it and it was touching 39 degress according to cpu Z. My software is latest and upto date.
Same problem even after .063 update bro, why haven't the issue resolved till now. Phone is heating like crazy i'm terrified it might get blast please suggest me some solution.
I'm facing the same problem. After the recent update the battery is draining out like anything, takes too much time to charge and overheats after use really fast.
I'm unable to see downloaded photos from Google and snapchat. Battery is draining out like anything, asus is taking pretty much time to charge and gets heat up really quickly. All this happened after the recent update. Kindly see to it.
I have same issue! After every update they give, battery life is getting worse! C'mon Asus, why you give me these problem? When I bought your Zenfone 2, the battery stuck at 50%. Now, Zenfone max Pro m2 get battery draining problem! Why is the problem always in battery?
Comments
Good day
Can you help me confirm that phone is up to date? The latest version for ZB631KL is WW_15.2016.1902.192.
Are you talking about battery drains in standby mode or in use?
Please charge your phone to full before going to sleep, and leave it unused and unplugged overnight. Please capture 2 screenshots as below on the next morning before you use your phone and tell me how many percentage of power the phone has consumed overnight:
1. Battery : settings> Battery
2. History details: settings> Battery> please click the sheet
Thank you:)
Hi both
Sorry, we're afraid we may need information on your problem.
Could you describe more clearly?
When did you encounter overheating or drain battery problem?
Thank you!
I am experiencing a battery drain and extreme heat on my Zenfone Max Pro M1.The battery drained from 25% to empty in just under 20 minutes.I checked on the app Ampere and the usage is around 1700mA which normally it is around 300mA while in standby.The phone also keeps heating up even after i turned it off.When i plugged the charger in,it wont charge but instead it just heat up crazily.Im using the latest software which is WW-16.2017.2002.061.What is causing this problem?Is it the component other than the battery or the battery itself?
Same here overheating in the latest update.. in max pro m2. This update security level is april 2020. My max pro m2 is overheating. Please repair mobile bugs and new update send for max pro m2 mobile
Yes I've also started experiencing this issue. My mobile battery just won't charge up. I had to power it off and then it got charged up that to at very low speed. And when i left it as it is in the night, i touched it and it was touching 39 degress according to cpu Z. My software is latest and upto date.
I have also same problem
Have you started experiencing it just yesterday or few days back or has it been there for a while?
After having Mar update im lossing so much battery power and its heating when its charging.Its also heating when im playing Games.😒
Yes my mobile same issue 😒😡😡😡
Same problem even after .063 update bro, why haven't the issue resolved till now. Phone is heating like crazy i'm terrified it might get blast please suggest me some solution.
have the same problem
this new update (2017.2004.063-20200407 for max pro m1) is hot garbage
battery drains a lot when idle, battery drains when the phone is fucking off too
I'm facing the same problem. After the recent update the battery is draining out like anything, takes too much time to charge and overheats after use really fast.
I'm unable to see downloaded photos from Google and snapchat. Battery is draining out like anything, asus is taking pretty much time to charge and gets heat up really quickly. All this happened after the recent update. Kindly see to it.
My zenfone max pro m1 become too hot when Playing pubg mobile and phone get automatically switch off. What is the cause off this?
i am having the same issues , PFA the Screenshot of Battery History
Can you guys calibrate your battery by draining the battery to 0 percent and charge it to 100 percent . I think it can help the battery drain issue.
Already done that, phone charging at ~1300mA and discharging at ~ 360mA
I have same issue! After every update they give, battery life is getting worse! C'mon Asus, why you give me these problem? When I bought your Zenfone 2, the battery stuck at 50%. Now, Zenfone max Pro m2 get battery draining problem! Why is the problem always in battery?