Cannot transfer files using USB cable

edited September 2020 in ZenFone 5 Series
APP Name:
Frequency of Occurrence:
Firmware/APP Version:

Can someone please tell me what is wrong with my device? I literaly cannot transfer files to my computer. I used other cables but it won't work. I used other PC nothing happened. It does not appear on my pc. Please help thanks.


  • Last edited by Emilee_ASUS on 2019/3/18 14:02

    Hi ldiuyanbboy

    Good day.
    Cannot your PC detect your phone? Is there any error message pop up?
    Could you transfer files to another PC?

    Could you kindly tell me whether your firmware version is currently on WW-16.0611.1901.1?
    (settings> system> about phone> software information)

    If yes. Please kindly refer below screenshots for instructions.
    Please also help me to check on the USB driver has been updated on your PC.

    Thank you.
  • MMAMMA Level 1

    Hp not conect to laptop via Usb

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