ROG Phone WIFI unstable

edited September 30 in ROG Phone
Any here with ROG phone that has a problem on WIFI connection. Playing Mobile Legend from time to time my connection got disconnect. Never had a problem with my IPAD.

Comments

  • Last edited by Jei_ASUS on 2019/3/11 14:39

    Hi esmark12,

    Please try
    1) Connecting to a different WiFi
    2) Make sure you are on the latest firmware version WW-15.1630.1902.80
    3) Reinstalling Mobile Legends

    If the problem still appears, please tell me your Mobile Legends version.
    How long after starting the game does it disconnect?
    Could you show me a short video of when the problem appears?
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Could you tell me the brand and model of your WiFi router?
    Please screenshot the error that appears on your phone when the connection is disconnected.
    When this problem appears, please screenshot your WiFi information and show us.
    (Settings > Network & Internet > Wi-Fi > tap on the WiFi already connected to access Network info)

    Thank you :)
  • Jei_ASUS posted on 2019/3/10 22:38
    Hi esmark12,

    Please try

    You cannot cover the very edge of the top of the phone when using 5G.

    Sometimes it blocks the signal by 50% if you hold it in a very specific way.

    2.4ghz has no issue with this

    At least it's not as bad as the iPhone 4
  • I switch my router to 2.4 GHz and it solve for the shortest time. Now it is lagging again.
  • esmark12 posted on 2019/3/25 00:47
    I switch my router to 2.4 GHz and it solve for the shortest time. Now it is lagging again.

    Hi esmark12,

    Please try reinstalling Mobile Legends.
    Could you tell me your firmware version?
    * Find the firmware version in Settings > System > About phone > Software information

    If the problem still appears, please tell me your Mobile Legends version.
    How long after starting the game does it disconnect?
    Could you show me a short video of when the problem appears?
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Could you tell me the brand and model of your WiFi router?
    Please screenshot the error that appears on your phone when the connection is disconnected.
    When this problem appears, please screenshot your WiFi information and show us.
    (Settings > Network & Internet > Wi-Fi > tap on the WiFi already connected to access Network info)

    Thank you :)
  • Hello there I got the same problem on black desert , connection keep dropping my wife is playing on hawei no problem for her phone... I think I will return the phone if they will not solve the issue.
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