Audio trouble

edited September 2020 in ZenFone Max Pro Series
ZF Model: ZE554KL
Firmware/APP Version: 8.1.0
Frequency of Occurrence: Every time
Rooted: No
APP Name: YouTube, any media file

Last edited by ptsoumen on 2019/3/8 18:12

Not getting any media sound through Bluetooth or headphones. Is it a software problem or my phone is at fault? I'm able to make calls through car's Bluetooth.


  • Hi ptsoumen

    Please help to confirm your model .
    What's your phone’s firmware version (Settings > About > Software information > Build number)
    Please kindly test it under safe mode. (safe mode:
    Is there any error message pop on when you encounter this problem? If yes, please kindly show me your screenshot

    Thank you:)
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