Mobile Data Issue

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: PPR1.180610.009.WW_Phone-16.0611.1901.1-0
Frequency of Occurrence: Since Update
Rooted: No
APP Name:

Hi ever since I updated the phone to tge latest firmware. I seems to have problems with the data connection. It works for 2 days and poof . It will not work anymore. Tried using other sims and it will only work for 2 days it will not work anymore. It is really getting annoying. Please help


  • Hi allanpaz146,

    Good day.
    Do you mean your mobile data disconnect but SIM strength works well?
    Does the internet get back automatically after disconnect?
    Here're some tips as below for your reference.
    (1.) Please turn on " Air Plan mode" and off.
    (2.) Please disable and enable SIM card.
    (3.) Reset the network settings. (settings>system>reset options> reset wifi, mobile & Bluetooth)

    Thank you.
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