Microphone problem in Asus zenfone max pro M1

Calling person not able to listen to my voice or voice is too slow.

Any solution?

Comments

  • Last edited by Jei_ASUS on 2019/3/5 10:38

    Hi kukuKiDilaDe,

    Could you tell me your ZenFone model and firmware version?
    Are you calling with the preloaded calling app?
    By "not able to listen", is the problem the caller cannot hear anything at all? Could you tell me more about "the voice is too slow"?
    Please try switching to a different SIM by another operator, and check if the problem still appears.
    How is the signal when this problem appears? Pleaseshow me a screenshot of the signal strength (Settings > System > About phone > Status > SIM status)
    In what kind of location does the problem appear? (e.g. In a building/ indoors/outdoors/ on a transportation/in the basement...)
    Is it possible to show me a short video of the problem?
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Thank you for your help :)
  • Last edited by kukuKiDilaDe on 2019/3/5 11:21
    Jei_ASUS posted on 2019/3/5 08:06
    Hi kukuKiDilaDe,

    Could you tell me your ZenFone model and firmware version?
    Asus zenfone max pro M1(ZB601KL)
    firmware 340 latest.

    "not able to listen" : When we put phone in side of our ears(Normal talking)
    "the voice is too slow": When we speak into direct microphone(nearly to our lips) at 90 deg angle

    I have tried all the sim cards, but problem not solved.

    Tried in the outside condition, different cities, but the problem exists.

    Actually, the problem is with noise cancellation by the second microphone(Inbuilt), It is causing too much noise canceling, so the caller listens very low voice or no sound at all. (without earphone/Headphone, Direct phone calling)
  • @Jei_ASUS Any solution?:shutup::curse::curse:
  • kukuKiDilaDe posted on 2019/3/5 23:37
    @Jei_ASUS Any solution?

    Hi kukuKiDilaDe,

    Could you tell me your SIM operator?
    Are you using the preloaded calling app? Does it happen with third party apps (e.g. WhatsApp, Messenger....)?
    Please tell me your approximate location.

    Thank you :)
  • Jei_ASUS posted on 2019/3/7 07:43
    Hi kukuKiDilaDe,

    Could you tell me your SIM operator?

    Problem: Too much noise cancelation during the carrier voice call(Tested all sim cards)
    SIM operator: Jio, Idea, Airtel, Bsnl
    It doesn't happen with WhatsApp.
    Location: Bhopal, Jabalpur & Chhindwara (INDIA)
  • kukuKiDilaDe posted on 2019/3/9 00:53
    Problem: Too much noise cancelation during the carrier voice call(Tested all sim cards)
    SIM operat ...

    Hi kukuKiDilaDe,

    Thank you for your information.
    By "voice is too slow", do you mean when you speak, the sound is delayed when others try to hear you?

    Thank you :)
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