1 popping sound when you play a music or received a message.

januspacisjanuspacis Level 1
edited September 2020 in ZenFone Max Pro Series
ZF Model: ZB631KL
RAM: 6G
Firmware/APP Version: n/a
Frequency of Occurrence: Playing a music or even selecting a ringtone
Rooted: No
APP Name: n/a

[Asus max m2 pro] When I play the music, sometimes there's a 1 popping sound and even when you received a message there's a 1 popping sound from the start . I tried it with headset,speaker, bluetooth headset but there's still the popping on the start of the music. (tried it also in safemode). Is it normal or I should return it? Just bought it on 24 February 2019.

Comments

  • Btw the popping sound that I was talking is a static noise, when I play a music or a ringtone their is 1 very short static noise then its gone. I don't think if its normal or not, I even tried to factory reset it but still the static noise still occurs. Is their any chance I can fix it before I return it, cause I;m doubting that the the seller wouldn't recognize it as a defect or big problem and the Asus service center is too far so I need to make sure the problem can be fix by my own. Sorry for bad english and TIA.
  • januspacis posted on 2019/2/27 16:14
    Btw the popping sound that I was talking is a static noise, when I play a music or a ringtone their ...

    Just go to settings->sounds->advanced and disable touch sound.
    Attachment not found.
  • Last edited by januspacis on 2019/2/27 21:47

    Thanks for the help but I've already disabled it and the sound still occur., Btw I have a request. Can you go to setting->sounds->default notification sound-> then keep pressing the "new message" ringtone and check if there's a 1 very quick static sound when you spam press it. If yes, then there's no problem on my phone but if there's no static sound on yours then my phone have the problem. Thanks in advance! I'll really appreciate it if you did this :).
  • Last edited by rana.vishal73 on 2019/2/27 21:05

    Whenever i wear headphones and click on music application i was also able to hear some clicking sound as i click on play button and back and home button or clicking on any application i was able to hear some clicking sound but i always keep my phone on vibration mode then also i was able to hear a low clicking sound but in pie beta it's over but their was some crackling sound for mili sec when i click newmessage for 3times or more it must be software issue. But without headphone i was unable to hear that clicking sound if you can hear that clicking sound without headphone then you should replace your device and that newmessage that you said i was able to hear that without headphones.
  • Have you updated your device to the latest January patch if not then update it and see if it still exists.
  • Last edited by januspacis on 2019/2/28 13:01

    Yes, I've already updated it and I think its the hardware itself because sometimes I can still hear it when I play music.

    We're going to Asus service center for more verification then replace it if there's a problem and luckily I found this problem 5 days after buying it so I can still ask for replacement. Thanks for the help.
  • Last edited by rana.vishal73 on 2019/2/28 11:23
    januspacis posted on 2019/2/28 09:59
    Yes, I've already updated it and I think its the hardware itself because sometimes I can still hear ...

    Yes if it's the hardware issue just take a copy of it from service centre which mentioned that issue clearly it would help you for replacement form flipkart because flipkart send their service person to check the issue if they feel it's not the issue they will reject your request at that time you can show then service centre copy so that you can file your clame for replacement.
  • [Update] 2 Asus service center won't accept it as a defect because we tried it in different version of Asus zenfone max (pro m1, m2, and another 2 pro m2) the popping/crackling sound is still can be heard. They also checked it in SMMI speaker test and there's no popping sound on it, so the technician will just verify it as no defect. I think the asus max pro m2 itself has a crappy speaker.

    My only problem is this sound is so annoying because the popping/crackling sound is can be heard sometimes in notification,games or music. Maybe its a bug or something. Is it a defect or bug? or the asus zenfone's speaker is really shit. But I really hope its just a bug. Btw thanks again for the help
  • I've found a similar thread/problem so there's small chance its a software bug. https://www.asus.com/zentalk/thread-262553-1-1.html
  • januspacis posted on 2019/3/1 01:08
    2 Asus service center won't accept it as a defect because we tried it in different version of Asus ...

    Hi januspacis

    Good day
    Sorry, we're afraid we may need information on your problem.
    The sound problem can't be replicated on test model.
    Please provide any videos available that would show this matter(short static noise)
    Thank you:)
  • Selena_ASUS posted on 2019/3/4 15:21
    Hi januspacis

    Good day

    There's a thread similar to mine, the popping/cracking sound only appears in some applications.Techs from service center already checked it on smmi test. Since they only accept a phone with defect when it fails in smmi test. Then I don't know which one has the problem, the hardware or the software?.


    Sorry, I cant post any video rn but you can clearly hear it if you spam press{continuous) the "new message" ringtone in settings. The popping sound that you can hear from that is the sound you can hear from some application with popping sound in the phone. (The popping sound from the "new message" ringtone can be hear to all Zenfone max since we tried it at the service center).

    Btw the popping sound is not continuous but you can hear it sometimes.For example, a song with 2:00 duration and the popping sound only ticks every 10 or 20s. Sometimes it is annoying so I think this thing should be fix if its proven a software problem.
This discussion has been closed.