Cracking sound

iamaronpaul

ZF Model:
RAM:
Firmware/APP Version:
Frequency of Occurrence:
Rooted:
APP Name:
Screenshot:

Why there was a cracking sound while playing ML and Youtube at 50% volume..pls help

ServiceH_ASUS

Hi iamaronpaul

Good day
What's your phone’s firmware version (Settings > About > Software information > Build number)
We can't replicate the problem on test model.
Please provide any videos available that would show this matter.
Thank you for your feedback and have a nice day

HerbertEndrian

Selena_ASUS posted on 2019/2/27 10:24
Hi iamaronpaul

Good day

Maybe on Firmware : WW_16.2017.1901.046

Me same too When playing PUBG

januspacis

Last edited by januspacis on 2019/3/1 01:23

I got the same problem but I have an update from local service center [today]
here's the thread here

januspacis

Selena_ASUS posted on 2019/2/27 11:24
Hi iamaronpaul

Good day

Hello, The cracking sound is can be heard in other apps while on smmi test there's none. I've already went to service center when they check the phone they didn't acknowledge it as a defect because there's no cracking sound on smmi test. . Can we at least get any updates for what this cracking is?

firmware: OPM1.WW_Phone-15.2016.1901.186-20190121
Android version: 8.1.0

ServiceH_ASUS

Hi all

Thank you for your feedback
Did the crackling sound happen when you connect to wifi or use mobile internet?
Please help to confirm, I've passed the case over to our service team.
Thank you:)

ServiceH_ASUS

Hi all

Good day
A new firmware version WW-16.2017.1903.065 for ZB631KL has been released
We would advise you to update to the latest firmware. It could improve sound cracking.
Please check update in Settings > System > System updates,
If this problem still exists in this version, please let us know.
Thank you and have a nice day:)