UX562 touchpad freezes frequently

edited September 2020 in ZenBook
Battery or AC:
Frequency of Occurrence:
Reset OS:

My 1 week old laptop touchpad is freezing 5-30sec up to 10 times per hour and it's eating my productivity, I hope someone will manage to help me out, other ways I'll have to return my UX562 zenbook 15, it's awesome and all, but super frustrating to deal with this problem. I already updated drivers, if someone can help me out, I would much appreciate it!


  • INTALL the correct touchpad driver , also disable and reenable touchpad in BIOS.
    I have touchpad driver 11.0.34
  • Hello mik.gorisek,
    Sorry that my previous reply disappeared.
    May I know how is the issue now?
    Did you return it or the problem had been solved?
    Thank you very much.
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