Does not charge after installing OTA update

edited September 2020 in ZenFone Max Series
ZF Model: ZC554KL
Firmware/APP Version: 3.18.71-perf-g9cb3900
Frequency of Occurrence: When i connect it to the charger
Rooted: No
APP Name:

When I connect the charger it vibrates and the battery logo switches from green to white as if the charger had been disconnected; then it vibrates again as if the charger had been connected and the logo turns green but only for a second as it turns white again.
This erratic behavior is worrisome and I'm displeased how the latest update rendered my device useless. It's just like apple throttling their devices.


  • Hi diegohef,

    Since which firmware update did this start to happen?
    * Find the firmware version in Settings > System > About phone > Software information
    We would suggest you switch to different cables and check again.

    Thank you.
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