ASUS 5z slow charging speed after January security patch.

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Comments

  • Last edited by Emilee_ASUS on 2019/5/17 10:28

    Hi All,

    Good day.
    For the slow charging when using the stock Asus charger.
    We will improve this problem and also expected to conduct a software update plan in the subsequent system version.
    For further information, please stay tuned with ZenTalk forum.
    https://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=39
    Thanks for your patience and understanding.
  • I'm also facing the same issue from past 2 months.I am on the latest Firmware version 90.11.162.58 and the issue still persists.Asus only making promises to fix the issue but not bothering to actually fix it.
  • Asus are you listening to the complaint or not.I am on 90.11.162.58 version and still facing slow charging problem.I made a thread about this but you guys never bother to reply.When are you going to fix this?
  • Emilee_ASUS posted on 2019/4/1 07:10
    Hi All,

    Good day.

    The issue still exists please do something.I have visited the service centre with no success.They said that there is no problem with the battery.Attachment not found.But the charging speed is too low and the device also heats up a lot while charging.
  • Emilee_ASUS posted on 2019/4/29 08:08
    Hi iuliubalas03

    We apologize for any unpleasant experience.

    I'm facing the same problem and created a thread for the problem but you guys won't reply.I have already visited the service centre without any success.Please fix this problem soon it's really getting frustrating.We can't even use our device properly.Atleast bother to reply.
  • kumar.chandan.cool07 posted on 2019/6/2 18:30
    I'm facing the same problem and created a thread for the problem but you guys won't reply.I have a ...

    Hi kumar.chandan.cool07 and all,

    Good day.
    As my previous reply for the slow charging when using the stock Asus charger.
    We'll improve this matter in the future firmware update, please stay tuned with ZenTalk forum. https://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=39
    Thanks for your patience and understanding.
  • tiwarisharad908tiwarisharad908 Level 1
    edited April 20

    I am facing the problem on my asus 5z fast charging is not working since the latest software updates . At first I thought is was problem of the usb cable but when i changed the cable then too it was the same. Earlier it took 50mins to 1 hr to charge but now its taking 2 hr to 3 hr

    Please see into the matter team asus.

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