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Battery problems after latest firmware update

nikki9nikki9
edited September 2020 in Others
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Description:

After the latest firmware updates 2 days ago, and a full charge, battery is going down the drain a loooot faster and without apparent reasons. Is this a firmware bug? Anyone else experiencing this?

Comments

  • evertonhduarteevertonhduarte
    My battery before it was two days and 8 hours of screen, now makes 4 hours of screen and little more than a day.
  • nikki9nikki9
    This is ridicolous and fucked up. Battery duration is the primary reason one buys a phone like that, and asus focus on advertising was primarily on this feature. And firmware upgrades are supposed to enhance a phone, not degrade it! 
    Do something quickly, asus!
  • ServiceH_ASUSServiceH_ASUS mod
    Hi nikki9

    What's your phone’s firmware version (Settings > About > Software information > Build number)
    Are you talking about battery drains in standby mode or in use?
    If you think that there’s battery draining in standby mode, please charge your phone to full before going to sleep, and leave it unused and unplugged overnight. Please capture 2 screenshots as below on the next morning before you use your phone and tell me how many percentage of power the phone has consumed overnight:
    1. Battery : settings> Battery
    2. History details: settings> Battery> please click the sheet

    Thank you:)
  • gabriel638gabriel638
    I have the same experience, my battery lasted 8 hours of screen with 20% still remaining on average, now barely reaches 6h with 15% left over ..
    This update came with problem, correct this Asus, the main merit of this cell phone is the durable battery.
  • gabriel638gabriel638
    This is not a specific problem, it is widespread, my wife with a zenfone zoom s is also with the lousy battery.
    Correct this, I'll post this problem all over until it's settled.
    If I wanted bad battery I would have bought an iphone.
  • gabriel638gabriel638
    Selena_ASUS posted on 2019/2/15 02:13
    Hi nikki9

    What's your phone’s firmware version (Settings > About > Software information > Build nu ...

    the cell phone is draining a lot both in standby and in use, it's horrible, awful update.
  • nikki9nikki9
    It seemed ok the last couple of days. But then I Went to bed last night with around 90% battery, and Woke up this morning and it was at 45%. :(
  • nikki9nikki9
    I can't seem to upload any images, by the way! This is ridicolous!
  • gabriel638gabriel638
    nikki9 posted on 2019/2/21 03:55
    I can't seem to upload any images, by the way! This is ridicolous!

    mine is spending on average 15% at night with the wifi on, off I have not yet tested.
    but yes, it's a problem in the update.
    I felt the phone much faster, but it does not justify destroying the battery like that, I prefer the previous performance but with the durable battery.
  • ServiceH_ASUSServiceH_ASUS mod
    gabriel638 posted on 2019/2/22 06:41
    mine is spending on average 15% at night with the wifi on, off I have not yet tested.
    but yes, it' ...

    Hi all

    Thanks for your feedback
    We have already reported this issue back to our tech team
    We will get back to you if there is anything coming up.
    Also please check the message in box.
    Thank you:)
  • nikki9nikki9
    Attachment not found.Attachment not found.Attachment not found.Attachment not found.Attachment not found.
  • nikki9nikki9
    this has been happeing the last few nights. Never had a problem before upgrading to the latest firmware a couple of weeks ago.
    At this point I guess it's really clear where the problem lays, isnt it?
  • nikki9nikki9
    No reply, uh?
    By the way, another weird thing happening after last upgrade, is that when charge is complete, the red charging light doesn't always turn green, but instead goes off. Weird, uh? 
  • gabriel638gabriel638
    follow the requested images of the battery consume of my zenfone.
  • ServiceH_ASUSServiceH_ASUS mod
    nikki9 posted on 2019/2/23 00:10

    Hi nikki9

    Good day
    According to your imformation, I would suggest that you back up your phone and bring your phone to a service center for a check-up.
    Call Us: https://www.asus.com/support/CallUs
    Service Center: https://www.asus.com/support/Service-Center-All-Countries/
    Thank you. :)
  • ServiceH_ASUSServiceH_ASUS mod
    gabriel638 posted on 2019/2/27 08:01
    follow the requested images of the battery consume of my zenfone.

    Hi gabriel638

    Sorry, we're afraid we may need information on your problem.
    First please clear the app in the background and charge your phone to full before going to sleep, and leave it unused and unplugged overnight.

    Please capture screenshots as below on the next morning before you use your phone and tell me how many percentage of power the phone has consumed overnight.
    1. Battery: settings> Battery (Device usage since full charge)
    2. History details: settings> Battery> Advanced battery usage
This discussion has been closed.