Battery problems after latest firmware update
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After the latest firmware updates 2 days ago, and a full charge, battery is going down the drain a loooot faster and without apparent reasons. Is this a firmware bug? Anyone else experiencing this?
RAM:
Firmware/App Version:
Location:
Frequency of Occurrence:
Rooted:
App Name:
Screenshot:
Description:
After the latest firmware updates 2 days ago, and a full charge, battery is going down the drain a loooot faster and without apparent reasons. Is this a firmware bug? Anyone else experiencing this?
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Comments
Do something quickly, asus!
What's your phone’s firmware version (Settings > About > Software information > Build number)
Are you talking about battery drains in standby mode or in use?
If you think that there’s battery draining in standby mode, please charge your phone to full before going to sleep, and leave it unused and unplugged overnight. Please capture 2 screenshots as below on the next morning before you use your phone and tell me how many percentage of power the phone has consumed overnight:
1. Battery : settings> Battery
2. History details: settings> Battery> please click the sheet
Thank you:)
This update came with problem, correct this Asus, the main merit of this cell phone is the durable battery.
Correct this, I'll post this problem all over until it's settled.
If I wanted bad battery I would have bought an iphone.
the cell phone is draining a lot both in standby and in use, it's horrible, awful update.
mine is spending on average 15% at night with the wifi on, off I have not yet tested.
but yes, it's a problem in the update.
I felt the phone much faster, but it does not justify destroying the battery like that, I prefer the previous performance but with the durable battery.
Hi all
Thanks for your feedback
We have already reported this issue back to our tech team
We will get back to you if there is anything coming up.
Also please check the message in box.
Thank you:)
At this point I guess it's really clear where the problem lays, isnt it?
By the way, another weird thing happening after last upgrade, is that when charge is complete, the red charging light doesn't always turn green, but instead goes off. Weird, uh?
Hi nikki9
Good day
According to your imformation, I would suggest that you back up your phone and bring your phone to a service center for a check-up.
Call Us: https://www.asus.com/support/CallUs
Service Center: https://www.asus.com/support/Service-Center-All-Countries/
Thank you.
Hi gabriel638
Sorry, we're afraid we may need information on your problem.
First please clear the app in the background and charge your phone to full before going to sleep, and leave it unused and unplugged overnight.
Please capture screenshots as below on the next morning before you use your phone and tell me how many percentage of power the phone has consumed overnight.
1. Battery: settings> Battery (Device usage since full charge)
2. History details: settings> Battery> Advanced battery usage