Can't play MP3 after phone's latest update on 12 Feb 2019

peileicheepeileichee Level 1
edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: WW_16_0610_1901_74
Frequency of Occurrence: always
Rooted: No
APP Name: all music players

Last edited by chyi33 on 2019/2/14 14:47

After the software update on 12 Feb 2019, all 3 music players apps that I have were not able to play any mp3. Please look into this and advise.


  • Hi chyi33,

    Good day,
    I've tried to play mp3 music via the Google Play music version 8.18.7847-1L, and it can normal to play in the latest system version WW- v16.0611.1901.1.

    I would suggest you update the firmware to the latest for a check.
    If this problem still appears, please play another mp3 music for a check and kindly tell me your music player.

    Thank you.:)
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