Fingerprint issue

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: Android pie
Frequency of Occurrence: Always
Rooted: No
APP Name:

Fingerprint doesnt work outdoors. Idk, probably it's just bcs it's cold here, but anyways. -3 or -5 isn't too cold. I had no problems with zenfone 3 even when it was -10.


  • Hi a.usenko.09fk,

    Good day.
    I would suggest you clear up the fingerprint reader to a check when you encounter this problem.
    Does this problem appear if you enter indoor?

    Thank you.
  • Emilee_ASUS posted on 2019/2/14 12:11
    Hi a.usenko.09fk,

    Good day.

    Indoor there s no problems. Only if i have dirty hands.
    But outdoor this problems appears all the time.
  • Hi a.usenko.09fk,

    Sorry for my late reply.
    Does this problem still exist after the update WW-
    I would suggest you clean the reader to confirm again.

    Thank you.
This discussion has been closed.