ZenFone 5 (ZE620KL) NFC problem

edited September 2020 in ZenFone 5 Series
Hello guys, i have a question:
After the Android P update on my ZE620KL when I try to connect my phone via NFC to my wireless speaker (Sony SRS XB31-B) it turns on the speaker, connects to it (with bluetooth) but after one minute(?) Or so the bluetooth on my phone closes and I have to turn it on manually to connect again. Any ideas why? And ways to solve this problem?

Comments

  • I am not sure but have you clear the phone cache?
  • Hi vlazzzzzzforzx ,

    Good day.
    Does this problem happen if you use another Bluetooth headset with NFC?
    Have you tried to reset the network settings?
    I've tested my headset (Sony: WH-CH700N) to connect the ZE620KL via NFC. It doesn't disconnect and keep the Bluetooth connection.

    I would suggest you try to forget the Bluetooth headset and reconnect it again.
    Have you checked this matter under safe mode?
    In safe mode, only the factory pre-installed applications will be loaded.
    For instructions, please refer to the link below:
    http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=3105&highlight=safe+mode

    If this problem still persists, please kindly let me know.

    Thank you.
This discussion has been closed.