Bug List

goksenpekyavasgoksenpekyavas Level 1
edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: Updated to Android 9
Frequency of Occurrence: Update Errors, info for each bug was given in the list
Rooted: No
APP Name:

Last edited by ladythueris on 2019/2/4 01:21
  • Auto brightness is not working properly, it changes brightness even the environmental light is same. Ups and downs many times which hurts my eyes while looking at my phones screen.
  • Side up and down buttons only changing the music volume but not the ring tone. It is pretty confusing to use, I wanna control the ringtone volume like I used to control on the previous version of android.
  • Settings - Sounds & Vibration - Do not disturb - Turn on Do not disturb switch doesn't work. When I click to it, screen turn into black for a second and button stays on the off position.
  • Bluelight filter, it closes all of the apps and refreshes the page I use when it turns on on auto mode.
  • Many app uses the low pixeled camera, I wanna use the one with higher pixel.
* Battery is draining faster than ever.

Why are you releasing the update if it is full of bugs... Just why


  • Last edited by Emilee_ASUS on 2019/2/14 10:03

    Hi ladythueris,

    Good day.
    Are your firmware version currently on WW-V16.0610.1901.74?
    1. In which environmental light that you enter? Could you tell me what kinds of an electric lamp in the environment? If possible, please show me a short video to record this problem and environmental light (e.g. electric lamp).

    2. The sound adjustment comes with a different design in Android Pie.
    Here's a FAQ of The modification after updating to Android P on ZenFone for your reference.
    https://www.asus.com//support/FAQ/1038918/[color=rgb(51, 51, 51)][/color]
    -Please kindly go settings > apps & notifications > see all apps > settings> storage & memory >clear storage & cache.
    - settings > apps & notifications > see all apps > 3 dots menu> show system> reset app preference.

    4. Could you kindly tell me more details about this matter? Please also show me your set-up.

    5. Could you tell me which app do you use? Does this problem happen if you use the stock camera?
    If possible, please also show me your photos.

    Thank you.
  • Yes I updated the lastest version and formatted all for a fresh start.
    1. White electric lamp for room usage. Not the yellow one.
    2. So sad.
    3. It doesnt work, problem continues.
    5. Whatsapp and instagram 

    Ty. I hope new update will solve many issues.
  • I'm from Russia
    After updating (8->9)through the air a lot of bugs:
    1. Adaptive screen backlighting practically does not work.
    2. Virtually does not work adaptive ringtone volume
    3. Periodic disappearance of the Internet (LTE / 3G / wi fi)
    4. Shutdown after full charge
    5. Friezes
  • Hi All,

    Good day.
    I would suggest you can wait for the latest firmware update.

    Thank you.
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