Lockscreen Wallpaper not getting aligned

edited September 2020 in ZenFone 5 Series
Model: ZS620KL
Firmware/APP Version:
Frequency of Occurrence: Very frequent
Rooted: No
APP Name: Lockscreen Wallpaper
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201901/31/150906lgx222kddr9o2v79.jpg

Lockscreen Wallpaper not getting aligned many a times. When I wake up my phone I see wallpaper like the attached (not real case because taking a snapshot is not possible). After touching it moves and come in place


  • Hi dinesh_251

    Good day,
    Do you mean you cannot get the wallpaper to scale properly?
    If yes. Please try to kindly close the " Motion Effect".
    ( Please kindly refer the screenshot)

    Thank you. :)
  • Last edited by dinesh_251 on 2019/2/15 17:58

    I don't know how to be more clear than what I wrote Emilee. It's about the way wallpaper appears after I wake up my phone to unlock. In that unlocked mode, the lockscreen wallpaper should look properly aligned. But it doesn't. I can see half of next wallpaper. Trust this helps.

    See the attached image ...this is a common issue by the way.
  • Hi dinesh_251,

    Sorry for my mistake before.
    Does this problem still appear after the update WW-
    If yes. Please kindly clear storage and cache on Asus Launcher. Also update the Asus Launcher to the latest version

    Thank you.
  • Emilee_ASUS posted on 2019/3/12 00:49
    Hi dinesh_251,

    Sorry for my mistake before.

    Dear Emilee,
    This problem is still persisting even after 2 uodates. I have done cleaning of cache but no avail.

    Dinesh Kumar
  • Hi dinesh_251

    Thanks for your reply.
    For exclude caused by software, please kindly try to backup phone files and factory reset.

    Sorry for any inconvenience.
This discussion has been closed.