Keyboard mismatch when typing

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: PPR1.180610.009.WW_user_90.10.138.175_20190117
Frequency of Occurrence: Always
Rooted: No
APP Name: Pie

When I recently updated to Android Pie, I had problems using my keyboard. When I press a certain character, it doesn't type as intended. Sample, I typed the letter S, the letter W or E comes out of the screen.

Hope you guys can fix this. Thanks.


  • Hi buutangbugoy,

    Good day.
    Could you tell me which app do you use?
    Please show me a short video of your operation and upload your video to a cloud. (e.g. Google drive or Asus webstorage)

    Thank you.
  • The same situation. On both variants either Gboard, or ZenUI keyboard 
  • Hi All,

    Good day.
    Please kindly update the firmware to the latest WW- for a check.
    If this problem still appears, please show me a short video of your operation for reference.

    Thank you.
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