Zenfone 5 lite fingerprint

My zenfone 5 lite, sometimes the fingerprint sensor does not work :(

Comments

  • Yup, it's this phone problem since the beginning, especially when the phone is charging, the fp will fail most of the time
  • Last edited by Emilee_ASUS on 2019/2/19 18:01

    Hi sharifialireza787,

    Good day.
    Are your firmware currently on the latest WW-14.0400.1901.062?
    If yes. I would suggest you try to clear up the fingerprint reader.
    Please also remove stored fingerprints and create a new one for a check.
    If this problem still exists, please check this matter under safe mode.
    How often do you encounter this problem?
    Thank you.
    ,
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