WiFI disconnection and connection error

KichaKicha Level 1
edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 8G
Firmware/APP Version: WW_user_90.10.138.175_20190117
Frequency of Occurrence: Everytime
Rooted: No
APP Name:

After updating to Android 9, problems started connecting to Wifi. When the connection is active, the network is arbitrarily disconnected and when the connection is repeated, an error occurs, the network disappears, reappears, the connection is on and disappears again and so several times. I also found a slower speed of the Internet connection via WIFI several times.

Comments

  • Hi bambolbi222,

    Good day,
    (1.) Please kindly try to forget network setting and reconnect again.
    Settings> Connections > Wi-Fi >Press & hold [Net Work Name(SSID)] for 2 seconds >Select [Forget Network]>>Re-Connect your wireless.
    (2.) Settings> Connections >Wi-Fi > Wi-Fi Advanced > Check [ Always ] to keep the Wi-Fi on during sleep.

    If this problem still appears, please go settings> Reset options> reset WiFi,mobile & Bluetooth

    Thank you.
  • problem persisted. After resetting the settings, I entered the WiFi password again and the network disappears when I connect
  • Emilee_ASUS posted on 2019/1/29 05:47
    Hi bambolbi222,

    Good day,

    problem persisted. After resetting the settings, I entered the WiFi password again and the network disappears when I connect

    https://mega.nz/#!wVlTSCLR!v3kkyzOWLconAPgQsnEetBTdXVFXUkdlaBeSUw07d78
    Recorded problem
  • Hi bambolbi222 ,

    Sorry for my late reply.
    I would suggest you update the system to the WW-90.10.138.181 for a check.
    (settings> system> system update)

    Thank you.
This discussion has been closed.