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On power up only voice input no keypad input possible

mohsin_j
Star I

‎01-28-2019 12:58 AM

Model: ZE551ML
RAM: 4G
Firmware/APP Version: V6.0
Frequency of Occurrence: everytime
Rooted: No
APP Name: keyboard

Gentlemen: Not sure what happened but I somehow lost the ability to enter my password via keyboard input - when I reboot. There is nothing I can do. Rebooted in Safe Mode - but it still requests password. There is an option to enter using voice but that does not work either.. Stuck and don't know what options I have. I also went into Google Play Store but the phone is not showing up in the list of devices. Any suggestions? Thanks
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1 REPLY 1

ServiceH_ASUS
Star III

‎01-30-2019 09:55 PM

Hi mohsin_j Good day What's your phone’s firmware version (Settings > About > Software information > Build number) Hi, please go to Settings> Apps> All> ZenUI Keyboard. Clear the App data and cache. If the issue still exists, kindly provide your ZenUI Keyboard version. Thank you
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