Please, help

edited September 2020 in ZenFone 5 Series
I can't send any messages. It always say "Message not sent. Phone number formatted incorrectly." Please fix it.

Comments

  • Hi lenlenmilallos,

    Good day,
    Are your firmware version currently on version WW- V16.0610.1901.74? Android message version 3.9.039?
    If yes. Please kindly update the firmware to the latest WW-14.02.1808.63 for a check.
    Have you denied the Android message app in the mobile manager app > auto-start manager?
    If yes. Please kindly change it into "Allow" and also kindly refer below instructions as below.
    https://www.asus.com/support/FAQ/1032105/

    Thank you.
  • Emilee_ASUS posted on 2019/1/28 10:38
    Hi lenlenmilallos,

    Good day,

    Hi. I didn't click any button. I was just typing then suddenly that's what happen. Anyway thank you for your response. I hope I can fix this.
  • Hi lenlenmilallos,

    Good day,
    I would suggest you update the firmware to the latest WW-v16.0615.1903.92 for a check.
    If this problem still persists, please kindly show me this error screenshots when you encounter this problem.

    Thank you.
This discussion has been closed.