After upgrading to WW_16_0610_1901_74 device is not Play Protect certified

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: WW_16_0610_1901_74
Frequency of Occurrence: Always
Rooted: No
APP Name:

After upgrading to WW_16_0610_1901_74 Google Play now shows in the settings that my device is not Play Protect certified.
Please fix this issue.


  • Hi vitaly_ME09,

    Good day.
    Sorry, I don't find " Google Play now" in the Google Play store.
    Do you mean " Google now launcher"? If not, please kindly show me which app do you use and app's version.
    Please also show me this error screenshot.

    Thank you.
  • He means; After i upgrade my phone to WW_16_0610_1901_74, when i opened Google Play Store, Google Play send me back to settings and it's saying "Your device didn't certified with Play Protect" 
  • Hi qurkangl,

    Thank you. :)
  • Hi vitaly_ME09,

    Please kindly help me update the firmware to the latest WW-16.0615.1903.92 for a cehck.
    If this problem still appears, please kindly go click Google Play Store> menu > Play protect > "Scan device for security threats" > turn off and on again.

    Thank you.
This discussion has been closed.