Access notification

dalexandresdalexandres Level 1
edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: V16.0610.1901.74
Frequency of Occurrence: sometimes
Rooted: No
APP Name: Notification / settings

Sometimes when I try to pull down the notification bar to see the notifications I can not pull the only way to get it back up is restart phone, I already tried clearing the cache settings and zenui launcher


  • I also have the fingerprint sensor enabled to pull down and open the notifications and even then it does not work does not always happen only if once in a while
  • Hi Zen5Alex,

    Good day.
    Do your Asus Launcher currently on version
    Does this problem appear under safe mode?
    *In safe mode, only the factory pre-installed applications will be loaded.
    For instructions, please refer to the link below:

    Please kindly show me a short video for our reference.

    (2.) For the fingerprint gesture problem, please kindly clear up the fingerprint reader.
    Also turn the feature off and on again.

    Thank you.
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