not download or updates from play store

ZF Model: ZE554KL
Firmware/APP Version: 8.0
Frequency of Occurrence: every time
Rooted: No
APP Name:

please help me


  • Hi sainadhsainsam11

    Please help me to confirm your phone’s model .
    What's your phone’s firmware version (Settings > About > Software information > Build number)

    Please kindly provide me your Google playstore's version.
    Have you tried the following?
    Go to your phone settings>app info>press the three dots on the upper right>reset app preferences>reset apps

    Thank you:)
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