Message not sent. Phone number formatted incorrectly

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: 3.9.039
Frequency of Occurrence: Always
Rooted: No
APP Name: Messaging

I cannot send to all my contacts because of this. I have experience it since last night. Until now it's still the same. I restarted and even shut down my phone but still same. I even cleared cached of my messages. Nothing changes.


  • Hi lureygrace28,

    Good day.
    I would suggest you update the firmware to the latest WW-16.0610.1901.74 for a check.
    (settings> system > system update)

    If this problem still appears, please tell me which messages app do you use.
    Does this problem happen even you use Android messages?
    Which place do you save the contacts?

    Thank you.
  • This also happened to me and it's already been a week. What to do?

  • Hi Natalie R.

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Your current firmware version

    Settings>System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?

    2. Does the issue appear after any system/apps' download or update?

    3. Does the issue happen in build-in texting app or other apps, too? Which apps?

    4. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

  • Please update the message center number, u can google it for your network operator.

This discussion has been closed.