WhatsApp Camera Error

edited September 2020 in ZenFone Max Series
Frequency of Occurrence: Always in this device
Rooted: No
Firmware/APP Version: WhatsApp version 2.19.12
ZF Model: ZC520KL
APP Name: WhatsApp

[color=rgb(33, 33, 33)]hello, since I bought the device the application has given me problems when taking photos in the app, the photos focus and look good before taking them, after taking them they move (even if the device is in a completely stable tripod) and they are exposed (the brightness increases), I would like to know if someone else has this problem and if he has been able to solve it.[/color]
as additional information (I am the beta tester of the app and my android version is 8.0 with the stock rom)


  • Hi s.gamezcantor,

    Good day.
    Does this problem happen if you use the stock camera?
    I would suggest you can update the firmware to the latest WW-15.2016.1903.511 for a check.
    (settings> system > system update)

    Please also restore the Whatsapp and reinstall it for a check.

    Thank you.
This discussion has been closed.