Black screen

edited September 2020 in Others
Model: ZE553KL(Zoom)
Firmware/App Version: Oreo
Location: Egypt
Frequency of Occurrence:
Rooted: No
App Name:
Description: Screen turn black

I got the phone since month and half ago now suddenly the screen went black I still feel the vibration of the touch I went to the local service provider and they told they don't have the screen now I don't know what to do??? It's ok obvious that it's a manufacture error not my fault !!!


  • Hi jakyasd

    We sincerely apologize for the problem and any inconvenience.
    Did you go to offical service center? Please provide the location of the service center.

    Thank you and have a nice day:)
  • Yes I went to official service center at Egypt as described at Asus site Raya shop and they said they don't have this model in Egypt so they don't have the LCD for it 
  • What should I do right now?? Is there any way to get a screen overseas 
  • I guess that you didn't reply that means I should throw the phone in a trash that I only bought it since 2 months really it was my first Asus phone and for sure the last won't recommended to anyone 
  • Hi jakyasd

    Sorry for our late reply.
    Please provide us with the following information in box.
    Serial number, RMA number and Name/ Phone
    I'll pass your case to related personnel for further support
    Thank you:)
This discussion has been closed.