Zenfone 3 max 5.2 oreo bug .mp4 cant play now.

edited September 2020 in ZenFone Max Series
Model: ZC520TL
Firmware/App Version: Oreo
Location: Antilolo
Frequency of Occurrence:
Rooted: No
App Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201901/18/025318x6ky0s8kg00gjswj.jpg
Description: I just want to get help please asus i need your help. It was Since my oreo update yesterday i cant play .m4a music file even though the update was successful.


  • Hi vreachlinks,

    Good day,
    Could you kindly tell me which firmware are you currently on?
    (setttings>system > about phone > software information > build number)

    Have you tried to restore the music player?
    (settings > apps & notifications > app info> music player> storage & memory >clear data and cache.)
    If this problem still appears, please kindly tell me which player do you use.
    If possible, please also upload your music files for our reference.

    Thank you. :)
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