Long press option that shows in-app options on the apps is not working.

ZF Model: ZB601KL
RAM: 4G
Firmware/APP Version: JP-15.2016.1811.338
Frequency of Occurrence: Unknown
Rooted: No
APP Name:

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Hello, the long press option that shows in-app options on the apps is not working. I already updated my phone. What is the problem? Please provide me with a solution. Thank you.
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Comments

  • Hi tenacity123098,

    Do you mean long press app on home screen > app info, app info does not show?
    Could you show me a short video of the problem?

    Thank you.
  • Yes, I mean when I long press an app on home screen, the app info is not showing.

    Thanks.
  • tenacity123098 posted on 2019/1/19 23:37
    Yes, I mean when I long press an app on home screen, the app info is not showing.

    Thanks.

    Hi tenacity123098,

    Could you try clearing data of "Launcher3" and "Home" in Settings > Apps & notifications?
    If after this it is still not improved, please back up your data and try factory resetting your phone.

    Thank you :)
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