Google Duo Application / Camera Permission

edited September 30 in ROG Phone
Model: ZS600KL
RAM: 8G
Firmware/APP Version: WW_ZS600KL_15.1630.1811.46_0
Frequency of Occurrence: Always
Rooted: No
APP Name: Google Duo

Last edited by iStasis on 2019/1/16 20:37

When trying to open Google's Duo app it never opens. The error i get is DUO HAS STOPPED WORKING and then a message below that saying the CAMERA ISNT WORKING TRY RESTART THIS DEVICE.

Im sure something in the system / build is preventing the Duo app to not communicate with the camera however the camera is working fine in other apps and also the app has permission to use the camera.

I have sent the feedback to Google as well however i barely use the app so not a huge deal but seems its a system problem rather than an app problem so would like it checked out.

Id rather not screen shot as the above should be enough however due to the application it contains senstive information such as names and numbers but im sure if you try it youll see the problem.

I have tried clearing the cache and reinstalling the app and checking permissions however all looks fine compared to other working apps that use a camera.

I have unchecked the permission to allow camera in the duo app permissions and then boot up the app. It prompts you to allow the camera which is fine and allowes it however just crashes the app

From reading up on the problem it does seem to be a common problem with other phoness not being able to detect Microphone and Camera, sometimes a badly designed app or something within the system blocking access if the phone thinks the camera / mic is in use. However just rebooting the phone and trying the duo app right away on a fresh start up it has the same issue which is why im thinking its a system fault and maybe a background service.

Comments

  • I just tried, it's working for me.


    Are you rooted? Do you have an anti virus blocking camera usage or is the app getting killed by power management?


    Try killing the cache and force stopping duo, then reopen. 
  • I am not rooted and have tried going into the below
    1) settings > app & notifications > app permissions > camera > Duo is enabled here
    2) settings > app & notifications > app info > Duo (disabled and force stop) > permissions are all enable for camera contacts mic phone and storage after disable it rolls the app back and gives the option to enable sms permission)

    looking at battery optimise setting the duo app is being optimised could this be it as disabling it didnt fix the problem?

    after going through the clear app data and cache it trys to setup the app again and then fails at the point of it being ready to use so unsure where the powermanagement is coming into play how should i exculde this app
  • iStasis posted on 2019/1/17 04:30
    I am not rooted and have tried going into the below
    1) settings > app & notifications > app permissi ...

    It may be nothing to do with power management, in my experience the smart manager and Android built in power management together create an overly agressive kill chain on apps.

    Is it just this phone that does it for you? Anyway you can try a second Google account (the second suggestion is not ideal but worth a try I guess...)
  • Hi iStasis,

    Please tell me your Duo version.
    Please show me a screenshot and short video of the problem if possible.
    Does the crash happen once you try to open this app? Or after you allow camera permission?

    Thank you.
  • Last edited by iStasis on 2019/1/18 23:11

    Google Duo Version is 45.0.225466837.DR45_RC10

    as i said i dont know what a screen shot will show as its a standard error when the app isnt able to get access to a camera or mic so having to hide and block out the sensative data so needed to be on a pc to do that
  • iStasis posted on 2019/1/18 23:07
    Google Duo Version is 45.0.225466837.DR45_RC10

    as i said i dont know what a screen shot will show a ...

    Hi iStasis,

    Thanks for your reply.
    Do you mean you have enabled all permissions in Duo app info,
    but the error still appears as the picture after opening the app?

    Thank you.
  • Last edited by Zunkey on 2019/1/22 09:03

    For the sake of testing, try rebooting into recovery mode, use the volume keys and tab down to the option to clear cache, and then press the power button to do it. Reboot after 

    Should read "wipe cache partition" or something along the lines. Please notw that it is not the wipe datat option, don't get these mixed up!

    On my old s4 a couple years ago my camera just stopped working, this fixed it. Worth a shot.
  • When booting it up i was only given the fast boot option and couldnt get it to toggle any other options
  • Nothing about the Google Duo app in the auto manager either
  • iStasis posted on 2019/1/29 18:30
    Nothing about the Google Duo app in the auto manager either

    Hi iStasis,

    Is this problem still occurring?
    Does it fail to open every time?
    What is your permission settings in Duo App info? (Tap and hold app on home screen > app info)
    If there is a short video of the problem you can show us, you can send it to me via PM.

    Thank you.
  • yeah and it is granted all the permissions from a clean uninstall of the app as well. Just odd as every other app that uses the camera is working fine apart from Duo which must of worked within the 1st month as i went through and tested each app. Its not a huge deal as its one app I no longer use but was curious what was causing it.
  • Last edited by iStasis on 2019/3/4 22:08
    Jei_ASUS posted on 2019/1/30 14:56
    Hi iStasis,

    Is this problem still occurring?
    Looks like a factory reset resolved the problem shame it had to restort in that when there is a problem with app hogging the camera and cant clear it. Seems a bigger problem than just on the Asus phone. It may be that something was blocked your ZeniMoji as i notice that the Google Duo app forces a notifcation about this app asking to "tap to launch ZeniMoji" and removes the notification about ZeniMoji once the Duo app is force closed
  • iStasis posted on 2019/3/4 22:06
    Looks like a factory reset resolved the problem shame it had to restort in that when there is a pro ...
    Hi iStasis,

    Thanks for your reply and additional information.
    If the problem still appears, you may contact us. :)
This discussion has been closed.