Wide angle not focus

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 6G
Firmware/APP Version: 80.30.96.221
Frequency of Occurrence: 0
Rooted: No
APP Name:

Using wide angle camera pictures are not correctly focused: the opration is normal but the result is really poor

Comments

  • Hello emoriver,

    Good day.
    I've consulted our tech team about this matter.

    Thank you.
  • Wide angle in Zenfone 5 has no AF at all.
  • Thanks bleidd, so... infinite focus and that's it... right?? (Mine is a 5z but I think cameras are the same as 5)
  • Hi emoriver,

    Good day.
    After confirming with our tech team, It’s a Fixed-focus lens. Can you help to provide relative pictures to explain why you feel the picture get poor quality?

    Thank you.
  • bleidd posted on 2019/1/7 13:01
    Wide angle in Zenfone 5 has no AF at all.

    Yup, infinity focus. Both 5 and 5Z has same cameras. Wide angle photos has really poor quality because of ridiculous small sensor size (1/4") and poor lens quality.
  • Hi All,

    Could you please help to provide relative pictures to explain why you feel the picture get poor quality?
    Please upload your original photos to a cloud for our reference. ( e.g. Google drive or Asus Webstorage)

    Thank you.
  • Hi Emilee, here I am with the pictures!
    https://drive.google.com/open?id=1E3oQf8MDD-Rh6Ka9kn5XcMqdAkT78bWm

    Few words about:
    - I tried to put both wide angle and normal camera pictures of the same subject taken in the same conditions: results are always worse with wide angle, only the picture of the Valentino Castle is decent, the others in my opinion are not
    - I also put a picture of a boy that shows what's in my experience with Zen 5Z is the WORST flaw: look at the face of the boy, it's overexposed in a brutal way, it seems a picture taken with a cheap digital fifteen years old digital camera: it really puzzles me away, is this AI intervention for portraits?!?

    Anyway after these let's say strong critics, a note on the overall experience: very very positive! I come from a beloved BlackBerry Passport (actually it took really decent pictures!), it was an endless meditation and at the end I decided for Asus and Zenfone and the transition, very very surprisingly to me, was fast and I'm using 5z with pleasure! I think - and hope! - that these camera flaws are only software, and soon Asus guys will fix them!

    If you need further details do contact me!

    Thank you
  • Mine wide angle camera screen glitch when shooting at low light. Any one having the similar problem? Can refer to the link below
    https://www.asuswebstorage.com/navigate/s/781B38DE3D924F41BEC3EF243406AF234
  • Last edited by Emilee_ASUS on 2019/1/17 16:14
    emoriver posted on 2019/1/13 03:39
    Hi Emilee, here I am with the pictures!
    https://drive.google.com/open?id=1E3oQf8MDD-Rh6Ka9kn5XcMqdA ...
    Hi emoriver,

    Sorry for my late reply.
    Thanks for your help and information.
    After the analysis, we would suggest you try to clear up the lens to confirm again.

    Have a nice day.
  • ujangns posted on 2019/1/14 03:27
    Mine wide angle camera screen glitch when shooting at low light. Any one having the similar problem? ...

    Hi ujangns,

    Good day,
    Could you please kindly tell me which firmware version are you currently on?
    Please kindly restore the camera app for a check.
    I would suggest you check this matter under safe mode.
    In safe mode, only the factory pre-installed applications will be loaded.
    For instructions, please refer to the link below:
    http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=3105&highlight=safe+mode

    Thank you.
  • Emilee_ASUS posted on 2019/1/17 04:41
    Hi emoriver,

    Sorry for my late reply.

    Hi Emilee, thanks for your reply but you're out of track... lens was crystal clear for every picture... anyway I'll take others and share with you.

    Regards
  • I think i have the same issue. Normal camera is very good but wide angle camera is not good. I dont use wide camera so much but i have problem.
  • emoriver posted on 2019/1/21 13:34
    Hi Emilee, thanks for your reply but you're out of track... lens was crystal clear for every pictu ...

    Hi emoriver,

    Good day,
    Sorry for my late reply.
    I've consulted our tech team again.

    Have a nice day. :)
  • halitefeakg posted on 2019/1/24 16:44
    I think i have the same issue. Normal camera is very good but wide angle camera is not good. I dont ...

    Hi halitefeakg,

    Good day,
    Have you ever restored the camera app for a check?
    Could you kindly show me more piece of information as below?
    (1.) Firmware version ( settings> system > about phone > software information> build number)
    (2.) Camera app version
    (3.) Original photos. ( please upload your pictures to a cloud and pasts me your share link. e.g. Google drive or Asus webstorage).

    Thank you.
  • emoriver posted on 2019/1/21 13:34
    Hi Emilee, thanks for your reply but you're out of track... lens was crystal clear for every pictu ...

    Hi emoriver,

    Good day.
    Are your firmware currently on the WW-80.30.96.221 now?
    When does this problem start to happen? ( e.g. After the update or Since from purchased the device)

    Thank you.
This discussion has been closed.