Audio Output

edited September 30 in ZenFone 5 Series
Model: ZE620KL
RAM: 4G
Firmware/APP Version: V16.0610.1812.58
Frequency of Occurrence: 1
Rooted: No
APP Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201901/06/091127yya4uc6njmk04an0.jpg

Please help asap..
When trying to play video on FB or Netflix, the audio output is on RECEIVER. When I'm tryig to call someone on FB (videocall), the output is on receiver as well. But when someone is trying to call me on videocall, the output is back to normal and it is on speaker. Can you please advice what to do? I've tried to run the receiver test and it seems like there's a problem with my receiver.

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