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Overheating

chrysian2593
Star I

‎01-05-2019 12:19 PM

Model: ZE552KL
RAM: 4GB
Firmware/App Version: OPR1.170623.026.WW
Location: Colombia
Frequency of Occurrence:
Rooted: No
App Name:
Description: Hello because my zenfone is overheating so much goes up to temperatures up to 40 degress and use the original charger can get a new software version please in my country is in a lot of summer i do not know if that has to do

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1 REPLY 1

ServiceH_ASUS
Star III

‎01-07-2019 12:16 AM

Hi chrysian2593 What's your phone’s firmware version (Settings > About > Software information > Build number) How do you measure the temperature ? About overheating problem, i would suggest you to bring it to local service center for a check on your device. https://www.asus.com/support/Service-Center-All-Countries/ Sorry for any inconvenience
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