Issue msg notification

edited September 2020 in ZenFone 5 Series
Hi ALL, please im facing a issue with app notification when my cellphone screen is blocked. I have an Zenphone 5 selfie, Android 7.1.1. I didnt change the original configuration, I dont use the economic battery modelo and all app notifications are on.
Tks for any help 😊

Comments

  • Hi
    Please tell more about your issue. or upload pictures
  • Hi, I didnt have receveid the notification from app when the cellphone is blocked. The notification works when I get the screen desblocked.
  • Hi krusticci,

    Good day.
    Do you mean you have no receive app's notification while sleep mode?
    If yes. please kindly tell me which app do you use?
    Which firmware version are you currently on? (settings> system > about phone > software information> build number)

    Thank you. :)
  • Hi Emilee, it id correct. The main app that I use os WhatsApp, andar I have nota recebe notification from It while the phone is on sleep mode.
    The version of kernel is 3.18.31 nov7. 2018


    Nmf26f.ww-phone-14.0400.1810.061-20181107
  • Hi krusticci

    Good day.
    Please kindly try to update the system to WW-14.0400.1903.065 for a check.
    (settings> system > system update)

    If this problem still persists, please check as below steps:
    (1.) settings> notifications> reset app preferences
    (2.) Mobile manager > notifications> toggle on all apps to "Allow"
    (3.) If you would like apps automatically start in background, I suggest you choose not optimized.

    But, if you mean the notification pop up screen on sleep mode, the feature depends on the app's software design.
    (e.g. WhatsApp.)

    Thank you
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