Some ıssues after Android 9.0 update

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: Android pie
Frequency of Occurrence: ???
Rooted: No
APP Name: Netflix, Spotify and other apps

I have got last update my Zenfone but showed up problems after that
Some apps likely Netflix, Spotify and others crashes point in time.
Example in Netflix, voice has stopped or screen has gone


  • Hello emreunal9,

    Good day.
    Are your firmware currently on the WW-16.0610.1812.58?
    (1.) Please kindly go settings>apps & notifications > see all apps> app info > 3 dots menu > reset app preference.
    (2.) If this problem still exists, please kindly restore these apps to confirm.
    (e.g.: settings > apps & notifications > see all apps> app info> Netflix> storage & memory >clear data and cache.)

    Thank you.
  • Thanks
    It worked
    But sometimes screen not respond to touching. It seems on the home screen
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