Pubg keep getting crashed

py443739py443739 Level 1
edited September 2020 in ZenFone 6

Pubg crashes everytime when i hit start button it stuck in the loading screen for eternity then this message keep popping.this is happening in every single match.feels like my money went into the trash.its so regretful plzzz fix this it need 850 won't help if it's not friends be aware asus 6z holding this problem may aries soon


  • RangzenRangzen Level 2
    edited March 2020

    I can't guarantee 100% that will sort your problem, but following these steps will definitely help:

    1) Update OS to the latest Android;

    2) Update Pubg to the latest version;

    3) Allow Pubg app's permission except location which is not necessary;

    4) While Pubg is on close all background apps;

    5) Most importantly, you should have good internet speed and most preferably play via good wifi;

    6) Set game graphics settings to balance or Smooth or HD depending on the internet speed;

    7) Have you ever checked the ping while playing games? You should play only while ping is green (if it's red then you better stop), ideally the ping should be less than 100 or at max 120 without which you can't play the game.

    Note: The ping is shown at the button left corner;

    8) When all is checked, don't forget to turn on AI Boost. You are locked and loaded.

  • Now go to settings and click 'Apps and notifications'. Look up for 'Pubg'. Go to 'Permissions' and click 'Allow' for both storage and mic. Walla. . You are all set.

  • Thank you for the advice

    Flagship phones doesnt need so much things to do asus got so many problems not satisfied with this customer satisfaction low after paying this much money :(

  • Try to turn OFF AI boost.

This discussion has been closed.