Can't use phone after updation

Smokin_like_a_rasta

Horrible experience after updation

android.process.media keeps stopping

I am unable to use my phone it's popping up every time and can't open any app especially gallery

Worst experience ever thanks asus and devs team for this wonderful experience

@Anders_ASUS @LP_ASUS

Smokin_like_a_rasta

VID_20200313_174412.mp4

What can I do now???

Don't trust Asus n their software team.!!

@LP_ASUS

@Anders_ASUS @lp5566vs183

zeruel.tenshi

You can try clearing all you apps' cache via mobile manager.

OPC

https://zentalk.asus.com/en/discussion/comment/48951#Comment_48951

Do it several times and also reset all apps. It kind of worked for me but not completely. I will most probably do factory reset over the weekend.

By the way I had the same experience after manual install. Crashing all over.

ARP_ASUS

Hi @Smokin_like_a_rasta,

I have come across this, try the below:

1. Clearing cache is 1st step but sometimes it doesn't work & needs further check
2. Downgrade with the file provided on Support website after backing up your device.
3. Manually install the Android 10 file
4. This solved my problem, do let me know if it works.