Hi I seem the forums about how the tencent version doesn't have the firmware for the video capture,is there a way I can contact Asus about getting a different new tencent version or would I have to completely buy a new phone
The Tencent phone is intended to be used in China on Chinese specific firmware. If that is not your situation, then this an unofficial and unsupported configuration. More info on why can be found here. https://zentalk.asus.com/en/discussion/10259/psa-take-caution-tencent-branded-chinese-models-with-global-international-rom#latest
I recommend returning the phone to your reseller, and purchasing an official phone that supports worldwide firmware.