Rog Phone II not receiving calls or texts until way later

jarodtmoorejarodtmoore Level 1
edited September 2020 in ROG Phone 2

Hey everyone, I'm trying to fix a issue with my ROG Phone II it works wonderfully with games however when it comes to texting I don't receive texts until way later or until I restart my phone and calls sometimes go straight to voicemail despite having full bars and 4g. I'm on T-Mobile. I've tried telling the auto manager not to optimize them, making sure I'm always in x mode, etc and I can't seem to figure it out. Any tips?

Comments

  • When you notice this happening, can you test by making a call to someone from your phone, and then asking them to text or call you afterwards? Does that resolve the error?

  • Sounds similar to what I have. I am on Google Fi using T-Mobile portion. Since the phone doesn't support US Cellular/Sprint on Google Fi.


    If I am on WiFi.. everything is fine - Since Google Fi can use WiFi calling.


    If I am out and about. If I make a call. It takes a good 15-20 seconds for the call to start.. it shows my LTE symbol drop and change to an H. This process of changing from LTE to H takes awhile. But the call starts once it does. I get around this by just using Hangouts to receive and make calls. Since that's what Google Fi likes.

    But using the normal built-in dialer takes forever to use. If I receive a call on Mobile I lose data service pretty much instantly as it drops LTE and slowly switches to H again to receive the call.

  • Same issue if you ever figured out how to fix it, I just got in crap for ignoring a friend and not responding. They sent screen caps and I'm only getting 75% of my texts.

  • Same issue if you ever figured out how to fix it, I just got in crap for ignoring a friend and not responding. They sent screen caps and I'm only getting 75% of my texts.

  • Michaelc7aMichaelc7a Level 1
    edited May 2020

    We purchased several of these (ROG Phone 2) and they all have the same issue with T-Mobile, where they simply don't ring when people call unless/until the network is reset. Fastest way is to go to airplane mode and back, and then all the stale text messages start streaming in. But it isn't like it warns you when it needs to be reset. Instead, our guys know to call each other on WhatsApp (or similar) if the phone doesn't ring or urgent texts don't get answers. It is really frustrating and happens multiple times daily. Love the phone otherwise, but if it doesn't work as a phone, it is just another video game console.

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