Zenfone 5 camera not focusing

borhadepriti516borhadepriti516 Level 1
edited November 2020 in Fan Chat

Recently I've been unable to focus the camera, I haven't dropped the phone and I've already tried with various camera apps but nothing seems to work. Anyone knows a fix or the cause for this?


  • AdeMSAdeMS Level 1
    edited April 2020

    I have the same problem, since I've update the firmware on March 2020. It stay focus on near object. Feels like you have a main bokeh camera, permanently. Cannot focus on far object.

    There is no solution in the internet, beside Asus recommend you to go to service center to repair, and you pay for the reparation cost.

    The problem caused by ASUS bad firmware update, but you must pay for Asus Developer mistakes in the service center.

    This is the first time I really disappointed with Asus. They usually have a strong software developer. But this is fatal. The Asus flagship camera phone, now useless because of this.

  • raeaaronaraeaarona Level 1
    edited April 2020

    Same problem, no solution yet. I hope they fix this, it's a seriously bad problem. @Titan_ASUS@ch810099 @ServiceC_ASUS

  • Same problem, no solution yet. I hope Asus fix this, it's really problematic @ServiceC_ASUS


  • mmSendalmmSendal Level 1
    edited April 2020

    Are you facing this only on PixelMaster camera? How about Instagram, Whatsapp, etc. cameras?

    If the problem doesn't occur on other camara apps,

    Can you manually focus on PixelMaster's Manual Mod? If yes, simply erase PixelMaster's data, cache.

    If the problem occurs on other camera apps,

    Then simply pray to god for problem to be solved after performing a factory reset. Or maybe after using a while. Or trying a downgrade? If these don't resolve your problem either, then welcome to Asus Service Center.

    Edit: I saw OP tried other camera apps. But I'm not sure about other people.

  • I had the same problem.. ASUS Zenfone 5 can't focus specially with words. What's happening?

  • edited July 2020

    i am having same problem, my main camera cannot focus, always blur, near object very clear, wide angle camera function as normal no issue, and also one more issue recording not functioning,

    is anyone facing recording not functioning problem? please highlight. anybody can solve?

    *the last picture i took on main camera is on 10th july - no issue at all

    why now suddenly?

  • Same problem here!!!

    Is there a way to use the old working firmware?

  • Same problem with no service and constant rebooting. Cant even back up data due to continuos reboots. 5z has turned tout to be my worst decision. The software updates have only destroyed the phone altogether. And still we are sitting with a faulty software. ASUS please give the 5z users a fix even if it means any downgrade. We just want to use the damn phone. Its useless right now

  • is there any solution of it? i can take picture anymore with my zenfone 5z, it always blurred for the distances objects, please is there any update information about it?

  • Yeah I'm also facing the same problem. I own Zenfone 5z and the issue started from March after the Android 10 OTA update. The team is still working on it. They have not yet admitted that this is their fault.

  • ASUS Why you cant fix this Problem till today ? 😣

  • Asus time to fixed your problem otherwise i will will move to other companies

This discussion has been closed.