Charging port is burn to hot

jefffunkey11jefffunkey11 Level 1
edited October 2020 in ROG Phone 2

what is spec original asus cable type -C ? i'm charge it with asus original adapter ,but another cable type-C also , but it noticed to pull out the charger and it to hot.. why ? did rog phone does not support other type-C cable than the original ? help..i am new about this..did there also have another brand cable same type asus original cable ? iam purpose to long cable for gaming

Comments

  • So if I understand this correctly. Your phone port heats up when charging with a 3th party usb type-c cable and does not heat up with the OEM Asus type-c cable.

    If that is correct then your 3th party type-c cable might be broken or it is bad quality.

    I use a charger and 2.5m cable from baseus without issues.

    However, it is always better to use an original Asus charger and cable.

  • How did you charge your phone ? From what % and to what % ? If you are going to hyper charge from 20% or lower to 80% it might get a little hot...

    Asus cable if I remember correctly is rated 3A and 30W...if you got a cable that can't support that then maybe that might be a problem too ?

  • I'm facing same issue in rog phone 2

  • USB Temperature Warning. Side charging point is working properly but USB main side too hot for a very few second it look like the cable pin will burn. Service centre too far and also lock down problems, please help regarding this issue.

  • USB Temperature Warning. Side charging point is working properly but USB main side too hot for a very few second it look like the cable pin will burn. Service centre too far and also lock down problems, please help regarding this issue.

  • ronald1985ronald1985 127.0.0.1 Level 5
    edited July 2020

    You can try cleaning out the port while switched off and see if that helps.

    Or try another cable to see if it's the same issue.

    Other than that, Service Centre is probably the best way to see what the issue is.

  • I did it but side point is working well. I charge side point only now. Main USB C port side not working, charging cable top pin where i connect charge to phone is almost burn for few sec. i scare now if phone burn. other USB cable also same top of the charging pin hot when i plug charge in. Please help me, Service centre too far from home town it will take 3 days (Shillong-Meghalaya State) and lock down, cant move from my State (Mizoram).

  • ronald1985ronald1985 127.0.0.1 Level 5

    I don't think anything can be done to be honest without giving a visit to Service Centre.

    If this applies to you: I recommend not to have it plugged to electricity then plug into your phone. Do it the other way round, plug into phone first, then electricity.

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