Why my Asus 6z motherboard got affected just by an android 10 secure autoupdate ?

shubhamrami1505shubhamrami1505 Level 1
edited September 2020 in ZenFone 6

I had used asus 6z for 3 months and It was functioning very well till an android 10 update , after android 10 update my phone was functioning abnormally it restarts on its own, switching off automatically , it hampered my external storage card and all memory were erased on its own . I went to an authorised service centre of asus here in Ahmedabad in India , they told due to an update your phone functions abnormally, they downloaded an new android 10 and after a week I have started seeing new problems : my camera can't take photo in 48MP mode (camera app closes automatically) my SIM connections go off automatically , I ignored it , next day suddenly my phone was in my pocket and it shut on its own and didnt restart or charge, I went to an authorised service centre of asus here in Ahmedabad again and they told it is an motherboard failure , u have problem in motherboard , they have now taken it for a week to repair it

If your authorised service centre software still not protect your hardware .. Why u just replace our defective phone ???

I was very excited when I bought this and phone was functioning perfectly during initial days , I never have used it extensively for games , and I installed android 10 after "stable update" came to my device still your motherboard got crashed

What Asus will do if any future update hampers my device /motherboard again ???

Best Answer

Comments

  • I'm sorry to hear about your recent experience with the ZenFone 6.

    You can expect the same level of service, where a repair center will diagnose your issue and repair your phone if necessary.

  • shubhamrami1505shubhamrami1505 Level 1
    edited December 2019

    I already given my phone for repair

    But I fear every update may not affect my device or motherboard

    Phone with android beta programme should not be this kind vulnerable

  • Phone with android beta programme should not be this kind vulnerable

    This is not related to each other, this is a hardware bug, which can be initiated, for example, by a large update or heavy load. If the board or component was okay the update obviously wouldn't cause anything.

  • shubhamrami1505shubhamrami1505 Level 1
    edited December 2019

    Then why Asus is giving not okay motherboard or component ??

    Didn't you check/test your device/software update before delivering ??

    So many people have complained problems after android 10 update

    I have bought it on 32k , motherboard's problem not seen in devices which comes around 10k

    Why this happened and what will you do if it happens again ??

    Now our phones under warranty period what will u do Asus if your future updates hampers our devices ??

    Asus please reply

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