"Missed" call resulted in fire dept reporting to my home and possibly put others at risk

mcrr08mcrr08 Level 1
edited September 2020 in ZenFone 6

First, I want to say how excited I was for this phone along with all the other Asus products I've bought and maybe that was my trouble. I believed a US variant of an unlocked phone would have little trouble in usage. I've been proven wrong and will be sure to keep this in mind going forward. I will say the quality, the design, and the innovation really pushed me to this phone. I was able to overlook the missing band 71 for T-Mobile knowing that my data signal may suffer a small bit. I know you get questions about when the US variant of this phone will get Volte or wifi calling. I'm hoping to explain a real scenario that occurred to give more weight to the need of these features.

When I initially looked at this phone I probably could have researched further and realized that my area in which I live does not have much for 2g/3g reception and even then most carriers are working to phase it out. In my area, when the Zenfone 6 is forced into those bands it will typically provide a "no coverage/signal" message and only occasionally find 2g/3g for a minute and then back to no service. As you might imagine this makes placing/receiving calls at my home the most difficult experience I've had with a phone. When we have 2 Zenfone 6's and they both drop calls/have bad reception you can imagine a friendly call can quickly go to annoyance. Not only are calls difficult, but most of the time I'm unable to browse data while on call or the call drops, which impacts my job. In one weekend, I not only missed an important call from work, but also my home fire alarm went off and I missed the opportunity to receive an alert call and cancel the false alarm. So imagine my surprise when I'm met with my local fire dept and fire chief to explain to them that there was indeed no fire and how sorry I was to use their time. When I say missed, I mean there is no notification of incoming call, no missed call, nothing unless they leave a voicemail and who really does that anymore? All in all, was it my fault for not researching this phone more and expecting basic volte function? Yes. Was it my possibly faulty smoke detector that alerted the fire dept? Yes. Was it my alarm company that didn't try to call the other line on the account, which was another Zenfone 6? Yes. So what are my options? Luckily I have my original old phone and now will have to move a sim card to it to get the best service available to me every night or just sell the Zenfone 6.

The real frustration with the fire dept situation is the what ifs? Who else could have needed them? Yet they were stuck at my door step for nothing. This all could have been prevented if I just received a simple phone call. I'm hoping that with all this said, Asus will understand that this core feature of volte or even wifi calling will allow this phone to really function despite the minor missing signal bands. I'm hoping to be heard as a consumer and a fan of Asus and get this real situation example to the right people for serious consideration.


  • mosimchahmosimchah Level 2
    edited December 2019

    Yeah I'm also getting dropped calls on T-Mobile, I really hope Asus allows us to use volte soon, it's getting really annoying, I love everything else about this phone, and the community is great, I love how we have this forum where we have Asus mods that actually respond to issues, but every time I find out that I missed a call I wonder if I should sell it, I'm hoping they'll fix this soon

  • I live and work in a big city with good coverage, but even here I have had several times that I didn't have internet during a call, because ZF6 doesn't have VoLTE support, unlike my previous two or three times cheaper phones.

    VoLTE support is currently an essential feature.

  • Found out I missed yet another important call. Remembering to swap sim cards each morning is proving to be a pain. I even went for the larger storage and RAM version of this phone. I'm scared to touch Android 10 with the issues I've heard. I can barely use this thing other than as a tablet on WiFi.

  • Totally agree, with Carrier shutting down 2G/3G services and no WiFi calling, this phone is actually becoming an internet device without phone functionality! Asus must focus on this issue as soon as possible.

  • skylerwolfeskylerwolfe Level 3
    edited December 2019

    Had a missed call tonight myself on T-Mobile. I have previously manually added apn settings from the T-Mobile website. Voicemail didn't show up for about half an hour maybe? I know this was the case because they called my wife when they couldn't reach me.

    I should note that I have a T-Mobile cellspot in my house so I have full signal at all times so it is not a signal issue. Never had this issue on my previous phone.

  • I also have their cellspot booster as well in attempts to alleviate the issue, but still no good.

  • Any acknowledgement from the mod team would be greatly appreciated. I know the news is the latest update, which did mention Brazil volte so it seems doable!

  • Of course it's doable, it's just a matter of Asus deciding not to enable it for everyone regardless of the carrier, if you were to unlock the bootloader, and install lineage os for example volte would work, or you could probably get volte working on zenui by unlocking the bootloader, rooting it with magisk, and then enabling some props for it, this shouldn't be needed though, Asus can easily enable it for all carriers on zenui if they wanted to and could even disable it by default and make it an optional setting that the user can enable, but for some reason they don't seem to be interested in doing that

  • Yes would seem like a no brainier to at least include it as a user option.

  • Still an issue even after the .110 update. Do I really need to look at rooting this to get it working? I don't care if volte were released in beta I'd still use it. It would still be better than what I'm currently dealing with.

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